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Job Specification
Position: Customer Service Order Processor
Location: Flintshire
Hours: Monday - Friday
Salary: NEG DOE
HR GO are currently recruiting a Technical Quotations Coordinator to join our client who is a global manufacturing company.
This is a busy role, pricing up and quoting on products and services following up on quotations and ensuring orders are processed to customers' requirements.
- Responsible for pricing of a specific geographical area, with a growing knowledge of our product ranges that will help meet the individual needs of our customers.
- First point of contact for pricing requests & have the responsibility for ensuring all prices are within our agreed contribution parameters & any notes regarding extra charges are correctly displayed to the customer. Liaise closely with the Area Sales Manager to discuss pricing levels on major projects.
- Process quotations to customer requirements in a timely & accurate manner.
- Liaise with a variety of commercial & operational departments to fulfil customer requests & ensure quotations are completed within our targeted KPI.
- Triage inbound emails.
- Project verification using Glenigans.
- Log number of orders & metreage for price list customers.
- Work through self-set tasks and update the CRM system.
- Issue quotations & follow up including information gathering.
- General housekeeping of the CRM system.
- Forecast & monitor opportunities in your area to establish successful contractors, and in conjunction with your Area Sales Manager negotiate with contractors to secure orders (optimising sales and contribution).
- Meeting and achieving KPIs with the motivation and enthusiasm to surpass expectations
- Providing support and holiday cover for other members of the team
- Perform any further associated tasks as required by management or the needs of the business.
Please all Nicola at HRGO recruitment for more information at or email
