Medical Receptionist

Medical Receptionist/Administrator, Hartley Wintney

Part-time, approx 15 hours per week

£12.50 per hour rising after successful probation

A fantastic opportunity for a patient-focused and responsible professional to join our small, friendly, and supportive team to work in both ourHartley Wintney& Farnhamclinics as a Medical Receptionist/Administrator. You'll provide a kind and warm welcome to patients while covering the clinic reception, accurately manage the clinic diary and expertly handle administrative duties.

The Female Health Clinicprovides excellent, well trusted perimenopause and menopause care for women, treatment for PCOS and unbalanced hormones in young women and andropause care for males. We also offer a private GP service and a popular medically based aesthetics offering. We pride ourselves on providing exceptional care and service, reflected in ourconsistently high satisfaction rating of 99%and sometimes above, from our happy patients.

Our highly experienced practitioners are experts in their field, and our friendly, supportive and encouraging team make it a joy to work here!

As the first point of contact for patients in ourHartley Wintney & Farnhamclinics, youll have a confident, welcoming and professional manner.

Duties include:

• Effectively and professionally supporting our patients, assisting with enquiries via email and telephone, ensuring accuracy of detail.
• Redirect queries to the appropriate person using available information.
• Schedule and confirm patient appointments, ensuring efficient patient flow.
• Keep up to date with clinic process and policy changes.
• Maintain patient records accurately and securely.
• Cover the reception desk, take payments and schedule follow up appointments.
• Be discreet and sensitive, allowing our patients to feel at ease while guiding them through our services.
• Help implement new ways of working to improve the private patient experience and efficiency of service.
• Act as a chaperone if necessary.
• Daily light cleaning tasks.

The right candidate will:

• Have previous experience working in an administrative position, ideally within a similar industry.
• Excellent communication and customer service skills.
• Have a high standard of written English
• The ability to be flexible with working hours and location (see below for further details).
• Basic GDPR awareness.
• Be able to work independently as well as within a team.
• Be very comfortable with technology and different types of software.
• Be highly organised and able to manage their time effectively.
• A positive, can do attitude and a willingness to learn

Benefits:

• A supportive and friendly work environment where everyone is valued
• 28 days holiday (inc bank holidays) pro rata
• A day off for your birthday
• A duvet day
• Employee discount on medical and aesthetics services
• +1 day of annual leave for each year with the clinic

You will be working at both our Hartley Wintney & Farnham clinic locations with one later session (until 8pm) per week and one Saturday session (9am-2pm) on a rota basis but no more than once a month. It is essential that you are able to reliably commute to both locations.

Please send:

1) your CV

2) confirm that you are willing and able to travel to both clinic locations

3) include a short paragraph detailing your interest

Applications without all three elements will not be considered.