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Reservations Manager
Location : Hook
Salary £35-40,000
My client who are based near Hook are looking to recruit for a Reservations Manager. We are looking for candidates who have got experience working within Reservations/Bookings and have got experience of providing excellent customer service.
Daily Duties
To ensure that all new Reservations Staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments
To ensure that all Reservations Staff are in the correct uniform, well presented (as per the Uniform Policy) and that any replacement or new uniforms are dealt with immediately
To be competent and confident, and able to train in the use of all the IT systems currently used at reception and ensure that all the equipment is functioning/operating correctly and to be able to fix or arrange as necessary
To take full and overall responsibility for the Reservations Department and resolve problems/issues
To ensure, in conjunction with the HR Manager that an effective recruitment strategy is operating, and that induction and training programmes are in place that both meet the needs of the department and the employee
To carry out proactive Performance Reviews of the Reservations Staff and to motivate staff towards the Hotels Objectives and their own careers
To ensure that Reservations Staff are efficient and competent in Sales tasks and understand the selling strategies as set out by the Yield Management Team
To understand and ensure that the Reservations team have a full and comprehensive knowledge of the product/business
