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- Supporting service users from point of entry into the service and through their treatment/recovery journey.
- Providing screening, assessment, and recovery planning and onward referral.
- Reducing drug and alcohol related harm to service users and the wider community.
- Support development of systems, procedures and structures of the accommodation service
- Maintain effective multi-agency operational and strategic links in particular with external agencies and commissioners
- Work collaboratively with other managers/departments and actively contribute to the implementation and delivery of services
- Take the lead on referrals, assessing the suitability of the service for prospective clients, and facilitating a welcoming move in process.
- Assist the manager in the setting and monitoring of annuals budgets, ensuring financial robustness, whilst maximising opportunities for personalised support to clients.
- Provide clear financial information to residents to promote healthy budgeting and financial inclusion, supporting the payment of accommodation costs and service charge.
- Ensure the swift completion and new letting of voids to minimise associated loss of income.
- Ensure staff are well trained and supported to work to their full potential
- Provide regular staff supervision and team meetings
- Develop a strong team spirit to provide a cohesive and consistent service
- Foster personal growth and the development of specialist skills/expertise
- Provide consistent staff cover through fair staff rotas and an adequate supply of relief workers
- Set ambitious and realistic expectations of staff performance and be resolute they are met.
- Develop outcomes/impact-based performance measures across the service to demonstrate if the highest quality possible service is being provided.
- Ensure there is accurate and timely recording of case and statistical information on case management system- Inform (e.g., including risk and support plans).
- Produce and monitor regular performance information reports for internal and external purposes.
- Take every opportunity to involve clients in the design and delivery of services, and to provide feedback on the quality-of-service provision.
- Maintain the quality of the living environment by ensuring the premises are safe, clean and in a good state of repair, rectifying any issues promptly.
- Develop effective systems for working with clients to ensure their individual units of accommodation are kept in safe and reasonable condition balanced with their need for privacy and dignity.
- Contribute to the development of the planned and cyclical maintenance plans.
- Develop and implement project housing management policies and procedures which are compliant with legislation and best practice
- Ensure residents fully understand the agreements they have entered into and the housing management policies
- Assist with meeting Health and Safety requirements throughout the service
- Abide by organisations policies and procedures and regulatory requirements at all times and in particular:
- Health and Safety
- Adult and Child Safeguarding, Professional Boundaries
- DPA and Data Management
- Ensure all service policies and procedures are regularly reviewed and well embedded.
- Play an active part in the development and implementation of organisational wide policies and procedures.
- Promote and embed a proactive approach to equality and diversity – by example and in management approach
- Participate in equalities impact assessment and review as required.
- Maintain personal development including participation in performance reviews and training.
- Undertake any other reasonable duties required by the management team
- Maintain at all times the ethos of the organisation.
- DBS within the last 12 months (must have original copy)
- Managerial experience within a Support Service.
- Good Knowledge of welfare benefits, financial inclusion, housing and homelessness law and policy relevant to homelessness.
- Experience of delivering support to vulnerable people including those with complex and enduring needs.
- Good knowledge of alcohol, drugs and issues around addiction and relapse management as well as Harm Reduction.
- Experience of multi-agency working and influencing key stakeholders.
- Good knowledge of mental health, personality disorders and dual diagnosis.
- Good knowledge of effective housing management and buildings maintenance.
