Are you a Customer Success Manager with experience in FinTech, InsurTech, SAAS or Software House? We are supporting a growing software company to hire a full time permanent Customer Success Manager to join their team based in Horsham. This role is a key functionality to the business and offers hybrid working with only 2 days per week required on site. Key Responsibilities for the Customer Success Manager: - Taking on 12 clients based both in the UK and Overseas - Develop, grow and build relationships with clients to build activity on the accounts - Operational reviews of client accounts, getting feedback from clients on system performance and optimisation - Being the point of contact for any issues, resolving or escalating where required - Monthly service reviews, monitoring SLAs, Support requests and system performance - Quarterly face to face meetings Key Skills for the Customer Success Manager:- Experience working in a similar role - Previous experience working within FinTech, InsurTech, SAAS or Software House- Exceptional client management and relationship building - Unmatched communication skills Please apply as directed!
Back to searchCustomer Success Manager
Clearwater People Solutions Ltd
Posted 13 hours ago, valid for 18 minutes
Horsham, West Sussex RH13 0NE, England
£48,000 - £57,600 per annum
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- A growing software company in Horsham is seeking a full-time Customer Success Manager with experience in FinTech, InsurTech, SAAS, or Software House.
- The role involves managing 12 clients both in the UK and overseas, focusing on relationship building and operational reviews.
- Key responsibilities include resolving client issues, conducting monthly service reviews, and holding quarterly face-to-face meetings.
- Candidates should have prior experience in a similar role and possess strong client management and communication skills.
- The position offers hybrid working, requiring only 2 days on-site, with a competitive salary based on experience.
