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An established logistics company are seeking a proactive and customer-focused Operations Team Member to oversee day-to-day operational functions, customer service, and overall business efficiency. As a Operations Controller you will be hands-on, relationship-driven individual who thrives in a fast-paced environment and is eager to contribute to both operational success and client engagement.
Operations Controller responsibilities:
- Support the operations team in fulfilling customer requirements.
- Plan and organise your workload, working both independently and as part of a team.
- Engage with existing clients via phone, video calls, and in-person meetings.
- Coordinate air, road, and sea shipments within the UK and for cross-trade movements.
- Ensure billing accuracy and apply sound commercial judgment on customer margins.
- Prepare and present quotations for project-based, ad-hoc, and regular shipments.
- Complete job files accurately and enter bookings into the internal management system.
- Track and trace customer shipments, updating portals and sending milestone reports.
- Ensure compliance with both internal policies and external regulatory requirements.
- Assist in pick/pack/distribution activities as needed (manual tasks involved).
- Build strong internal relationships across operations, finance, transport, and management.
- Participate in the on-call rota, shared equally among the team.
- Prepare monthly client reports and communicate key insights.
Skills & experience required:
- Ability to create and articulate reports and customer proposals effectively.
- Time management skills with the ability to prioritise tasks.
- Management and leadership skills with a proactive mindset.
- A 'go the extra mile’ mentality to ensure operational excellence.
- Proficiency in Microsoft Office (Excel, Word, etc.).
- Strong customer service skills with proven interpersonal abilities.
- Ability to work autonomously, using initiative to solve problems
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
