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The Service Administrator plays a crucial role in ensuring the smooth operation of our client's service department. This position involves managing customer inquiries, processing service requests, and providing exceptional support to both clients and team members. The ideal candidate will be detail-oriented, possess strong communication skills, and have the ability to analyse information effectively.
Duties
- Respond to customer inquiries via phone and email, providing accurate information and assistance.
- Process service requests and maintain detailed records in the database.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Upsell services when appropriate to enhance customer satisfaction and company revenue.
- Ensure all data entry tasks are completed accurately and in a timely manner.
- Collaborate with other departments to resolve customer issues efficiently.
- Maintain a professional phone etiquette while handling calls from clients.
Skills
- Excellent communication skills over the phone and email
- 1 year administration experience within an office environment
- 1 year dealing with customers over the phone
This role is ideal for individuals who thrive in a fast-paced environment and are passionate about providing exceptional service while contributing positively to the team dynamics.
