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We are recruiting an Operations Supervisor for our client located around the Heathrow area.
Must have knowledge of all modes, Air, Sea, Road, both Import and Export and have managed staff ( Supervising 10 staff )
Salary £40/50k
Duties Include:
Involved in day-to-day operational activities.• Client Liaison and escalation point for problems.• Effective and efficient supervision of the operational team.• Ensure service levels are maintained.• Support the team in their daily duties.• Address failures and analyse root cause.• Analyse trends on conformance failures to implement change.• Deal with non-standard issues as they arise.• Train new staff in company procedures.• Empower staff and encourage progression.• Identify and implement new procedures.• Identify potential sales opportunities and signpost them to the correct departments.• Support the Operations Manager.
Key Skills
Minimum 3-5 years supervisory experience• Clear communications skills, with the ability to influence others.• Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium.• Able to present arguments in a grammatically correct, structured and easily understood way.• Is personally committed to and actively works to continuously improve themselves.• Able to build relationships with team members, along with celebrating and rewarding success.• Confidence to make innovative changes to achieve business success.
- Experience at a small/medium size forwarder is vital.
- Knowledge of all modes Air, Sea, Road Import and Export.
- Must be willing to check emails/monitor out of hours.
- Good communication skills/people person.
- Organised.
- Calm under pressure.
- Knowledge and experience of AEO
The Package• Monday to Friday 9:00am - 5.30pm, 1hr lunch• Annual leave; 20 days plus bank holidays. • Pension scheme
