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We are recruiting for an experienced EXPORT MANAGER to join a global freight forwarder based locally to the Heathrow area.
Duties would include:
- Continuously grow customer service excellence and productivity effectiveness through development and process review.
- Engage and grow all people in area of responsibility through the implementation of Active Leadership.
- Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
- Lead customer reviews; identify 'hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
- Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
- Manage implementation of all new key accounts to ensure successful for customer and company.
- Lead/participate in presentations to existing and potential customers.
- Manage Customs Compliance procedures and documentation
- Maximise Gross Profit through Service Selection
- Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Maintain DfT and CAA compliance
- Manage Key Performance Indicators (Milestones, Station Metric)
- Contribute to the First Choice continuous improvement program
- Manage Weekly Team briefing sessions
Experience needed:
- 5+ years experience within exports / freight forwarding
- Outstanding communication skills
- Team management experience
- Excellent communication
Working hours:
- Monday - Friday 0900am - 1730pm
