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A great opportunity has arisen for an experienced Credit Controller to join a well-established company based in Hounslow for a 1 year contract. You will be responsible for cash collection & achieving targets, reconciliation, query resolution, reporting, refunds and reducing DSO and Bad Debt on your portfolio. You will be given full training and enjoy a supportive and friendly team culture. This role requires the individual to be in the office 1 day per week.
Responsibilities:
- Collection of fees for all companies using various collection methods.
- Follow a set process agreed upon by the Head of Billing & Collections & Managing Director.
- Work towards monthly group and individual cash targets.
- Reducing any bad debt within your area.
- Ability to work in multiple currencies chasing debt in various countries.
- Reconciling various files and accounts.
- Working with aged debtors, resolving queries
- Working closely with Adjusters, Insurers and Brokers
- Maintain and issue monthly statements, including uploading invoices onto various portals
- Respond to client requests for information within a specific timeframe.
- Seek assistance from adjustors to resolve any outstanding issues.
- Process fees and reserves
- Create and maintain spreadsheets and reports to identify clients for collection.
- Issuing Refunds in a timely fashion and ensuring that they are processed.
- Keeping management informed of your progress, queries, or changes to
- Client processes.
- Keeping systems/master data updated with comments and changes to Client information.
- Completing reports for various areas of the business. Daily, weekly & monthly.
- Deputise when the Credit Control Manager is not available.
Requirements:
- At least 4 years experience in Credit Control, working in a fast-paced, high-
- volume environment.
- Ability to follow set processes but also be able to 'think outside the box' to
- resolve a query or chase a client.
- Excellent work ethic with a proactive attitude.
- IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
- It would be advantageous if you have managed a small team and possess good leadership skills.
- Having worked on various accounting or bespoke systems, SAP, Oracle. And internal data management systems.
- Excellent query resolution and the ability to use all systems available to resolve the queries.
- Excellent reconciliation skills with the ability to obtain firm commitments for payment from the clients.
- Client-focused, good at establishing and building relationships.
- Experience in raising billing issues with senior staff.
- Experience in organising work to ensure objectives are met.
- Experience negotiating details to which both parties are willing to commit and deliver.
- Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
- Enjoy working in a team and independently.
- Ability to self-motivate and self-manage their workload.
- Enjoys challenges and resolves queries with a positive attitude and persona.
You will enjoy working in a friendly and supportive working environment whilst receiving a competitive package. With car parking on site and a 9.00am -17.00pm working day this company offers hybrid working with 1 day in the office and 4 days working from home.
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