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Hounslow
Customer service representative
Customer Service Administrator

Customer Service Administrator

Supreme Recruitment Ltd

Posted 5 days ago, valid for 24 days

Hounslow, Greater London TW6 2DN, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position involves acting as the first point of contact and managing the administrative aspects of the order process for incoming and outgoing goods.
The candidate is expected to proactively address customer complaints and resolve issues efficiently, ensuring customer satisfaction.
Responsibilities include performing various administrative tasks, verifying customs documents, and following up on invoices.
The role also requires the candidate to think critically about process improvements and implement necessary changes.
The salary for this position is £26,000 with weekly pay, and candidates must have a minimum of 5 years of experience, along with passing a reference check and valid DBS due to the airfreight nature of the job.

The position

Act as the first point of contact
Administrative handling of the order process for incoming and outgoing goods
Proactively thinking along with the customer, ensuring an adequate and customer-oriented handling of complaints and solving any problems as quickly and effectively as possible
Independently perform various administrative activities
Checking and ensuring the follow-up of customs documents, invoices, etc.
Actively thinking about improvements in the process and service and implementing improvement actions
You ensure that your customer is and remains satisfied with the service provided

Salary £26k and weekly pay- Working hours -Monday to Friday 9am till 6pm

Requirements

Due to this job being airfreight related, the candidate will need to go through a 5 years reference check and valid DBS

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Customer Service Administrator

Customer Service Representative

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