Back to search
We have several opportunities for outstanding people to join Jo Malone London as Fragrance Experts, or Stylists as we like to refer to them - who bring the brands generosity to life within our boutiques through exceptional customer service.
Fragrant fun, curiosity and kindness are key.
Working as part of our Heathrow Airport based Travel retail team you will be working within one of the most dynamic retail environments, within the stores of our retail partner World Duty Free.
Travel Retail is such an exciting retail opportunity, no 2 days are ever the same! In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, corporate clients and media contacts.
Creativity is our day to day. From the signature Hand and Arm massage to hosting consultations where you will help bottle some precious memories for passengers.
The Role The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals.
Other responsibilities include, but are not limited to, maintaining the store environment, operations, stock management, on counter events, assisting with opening and closing of the Boutique and housekeeping duties.
The Stylist will understand their individual sales and service goals.
Ideal Candidates will have the following attributes:
Warm, kind and friendly, love to help with a can-do attitude
Passionate for service and storytelling whilst being adaptable and versatile, gracious, intelligent, smart and have a groomed, clean and crisp image
able to provide inspirational, authentic and personalized customer service
Ability to work retail hours including early shifts, late shifts and weekends in a fast-paced work environment
The Employee Promise Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.
At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
In order to work at any UK airport you must first obtain an Airside pass, which allows you to work in the airport. Applicants must have an in-date passport A checkable 5 years work/education history and have a satisfactory security clearance from the relevant airport authority and CRC check Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Estee Lauder Companies is an equal opportunities employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
