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Senior Service Advisor
OTE £40,000 per annum
Monday to Friday Days 45 hours
Heathrow
The Role
Our client, is looking for a dedicated Senior Service Advisor to join their team. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule this is the role for you!
The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.
Day to day you will be:
Dealing with customers and ensuring customer satisfaction.
Utilise workshop loading and ensure it is up to date.
Regularly and proactively keep customers up to date with progress on their vehicle
Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
Produce accurate job cards, invoices, estimates and related information.
Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
Produce warranty job cards in line with the manufacturers policy and procedures.
Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
Liaise with the Parts Department to ensure availability of parts.
Dealing with any customer queries or complaints.
Assisting the team with problem solving.
Managing and utilising the team around you to ensure the day-to-day tasks are completed.
Working closely with the service manager and workshop manager to ensure the business is running at maximum capacity.
