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We are looking for a Business Process Analyst for a 6 month contract, the Business Process Analyst oversees the end-to-end process of IT demand planning, portfolio management, and investment prioritisation to align with organisational strategy and objectives. This role requires expertise in demand management, strategic planning, and financial analysis, along with the ability to collaborate across business and IT teams.
- Use data analytics and forecasting techniques to predict future demand and capacity. Execute mechanisms for balancing resources across the IT department
- Ensure Demand Management process continually reviews the balance of 'Biz Ops' and traditional IT managed services, taking account of 'local' IT product teams need to assess their own demand management mechanisms/backlogs etc.
- Ensure wider business demands on IT resource are captured and fed into overall planning process. These include Procurement, Risk & Assurance, Finance and People Team etc. Ensure a framework exists for capturing, processing and allocating ownership within IT.
- Develop resource plans in collaboration with other IT teams to ensure robust forecasting of future FTE headcount. Instigate plans and discussions to ensure the optimal blend of Permanent and contingent resources, feeding into business planning (MBP) and cognisant of wider IT transformation business case.
Skills & Experience:
ITIL Foundation is essential; certification in portfolio management (e.g., MoP - Management of Portfolios), project management (e.g., PMP), or SFIA accreditation is highly desirable.
Proficient in managing and optimizing the IT portfolio, including prioritisation, resource allocation, and performance tracking. Proven experience managing complex IT project portfolios, prioritising investments, and monitoring performance.
Strong skills in investment analysis, budgeting, and financial reporting to support decision-making in IT portfolio management. Demonstrated experience in budgeting, financial forecasting, ROI analysis, and strategic alignment in IT.
Hybrid working - 2-3 days a week in the office in Hounslow
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
