Customs Clearance and ETSF Operations Supervisor

Freightserve are looking to recruit a Customs Clearance and ETSF Operations Supervisor. The role is working for a fast growing Freight Forwarder based in the Heathrow area.

Oversee daily operations of Customs Clearance/ETSF facility and Coordinate activities in the Imports and warehouse in accordance with UK Customs/HMRC regulations governing the shipment, receipt, and documentation of imported products. Provide proactive documentation service to internal and external customers.

Main Responsibility:

• To Manage Customs clearance team and ETSF warehouse.
• Dealing with general enquiries from clients/customer concerning all areas relating to Customs Procedures ie Tariff Classifications, Duty Rates, ETSF operations, NCTS and any other documentation requirements.
• Processing Import/Export declarations (Home Use/CFSP/NCTS/Permanent Export).
• Work closely with CSP provider, Custom software and HMRC for the existing and the new process setups.
• Prepare and review process flow/training manual for team to improve their experience and customs clearance skills.
• Keeping up to date with changes in regulations, laws and Customs procedures.
• Calculating Duty/VAT cost for consignments.
• Answering HMRC Declaration queries as and when they arise.
• Providing basic customs clearance training to new operatives.
• Monitoring employee productivity on a day-to-day basis.
• Regularly drive high level of operational integrity and compliance with the audit process.
• Ensure the Shed compliance as per the requirement
• Manage ETSF warehouse and day to day operations

Knowledge, Skills and Abilities:

• Full knowledge of customs procedures and principles.
• Background within customs clearance, ETSF and import/export is essential
• Full knowledge of Airline Cargo operations, sheds customs badges.
• Ability to be a self-starter and work on own initiative.
• Excellent communication skills and the ability to build and develop strong working relationships.
• Good analytical and excellent organizational skills
• Develop & coach team members and assist with new employee onboarding.
• Participate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when needed.
• Promote a positive working relationship for all team members.
• Act as a key customer contact and subject matter expert.
• Lead by example when it comes to customer outreach, retention, and expansion.
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by proposing process improvement and/or consultative leads.
• Streamline in-house processes.
• Help to continue to build a team-oriented atmosphere.
• An understanding for the need for confidentiality and discretion.
• Excellent Knowledge of Microsoft Office (Excel/Word/Outlook).

Please only apply if you have the necessary experience as only people with the correct experience with be considered for interview stage.