PASSENGER SERVICE AGENT X 2

Heathrow Personnel

Posted 14 hours ago, valid for 11 days

Hounslow, Greater London TW6 1EW, England

Full Time

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Sonic Summary

The Passenger Service Agent position requires flexibility to work shifts, including weekends, and involves a range of customer service duties.
Daily responsibilities include checking in passengers, handling ticket inquiries, and providing assistance for both arrival and departure flights.
Candidates should have at least 2 years of experience in a customer service role, preferably in the travel or aviation industry.
The salary for this role is competitive, with additional benefits such as 24 days of annual leave, increasing to 25 days in the second year, and discounted private medical cover.
This is a 2-year fixed contract with the potential to become permanent, offering a positive work environment and opportunities for career advancement.

** NEW IN**

Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers must be flexible to work shifts will involved working weekends

Daily Duties will include:

-Check-In passengers ensuring security compliance and document checks are carried out accurately

-Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquire

-Carry out Passenger Service duties for both arrival and departure flight handling, including

- Offering warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey

-Special Services, arrange meet and greet for VIP’s

-Departure Flight preparation, seat planning

-Arrival Flight preparation and Departure Gate reconciliation Handling

-Host and supervise check-in facility & Staff

-Flight Management

-Monitor flight status to take necessary action including connection flights

-Lost & Found enquires, Baggage Services

This position is a 2 year fixed contract with great potential to become permanent

Benefits

- 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave)- Discounted private medical cover- Defined Contribution Pension - Group Life cover- Discounts on flights

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