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Implementation Manager
Competitive + Bonus + Benefits
Remote, UK
Permanent full time
Are you passionate about delivering exceptional customer onboarding experiences and leading a dynamic team? We’re seeking an experienced and motivated Implementation Manager to join our Accountancy Professional Services team at IRIS Software Group. Reporting to the Senior Professional Services Manager, you will play a pivotal role in ensuring our customers receive top-class service throughout their implementation journey.
What will you be doing?
As our Implementation Manager, your responsibilities will include:
- Team Leadership: Lead and develop the Implementation team, including Training & Resources and Data Support. Conduct HR meetings, 121s, quarterly objectives, and observation reviews to foster a high-performance team.
- Customer Engagement: Build strong relationships with customers to enhance product engagement and satisfaction. Review and build new processes across IRIS products to streamline and improve service delivery.
- Project Management: Oversee and lead a small number of implementation projects. Manage customer escalations and day-to-day operations of the PS team.
- Process Improvement: Collaborate with the Implementation Team and other departments to continually refine processes and identify opportunities for improvement. Provide feedback to other team managers to drive operational excellence.
- Data Analysis: Analyse and interpret customer data to identify improvements and technological solutions that enhance our service experience.
- Resource Management: Liaise with the LMS team to address team resource needs and ensure effective resource allocation.
What are we looking for?
We’re looking for a candidate with:
Qualifications & Experience:
- Project Management Certification (e.g., PMP or equivalent).
- Proven track record in managing complex projects and leading teams, ideally within accountancy or HCM domains.
- Experience with project planning, resource allocation, risk management, and budget handling.
Key Competencies:
- Leadership: Strong leadership skills with the ability to inspire and motivate your team.
- Client Management: Excellent client-facing skills with the ability to manage expectations and build lasting relationships.
- Team Collaboration: Experience working closely with cross-functional teams and stakeholders.
- Communication: Clear and concise communication with both technical and non-technical stakeholders.
- Data Analysis: Ability to analyse data to drive decisions and measure success.
- Adaptability: Flexible and proactive in adapting to new technologies and changing client needs.
- Organisational Skills: Strong organisational abilities to manage multiple projects and details effectively.
- Continuous Learning: Commitment to ongoing learning and staying updated with industry trends.
Why Apply?
- Career Growth: Take the next step in your career with opportunities for professional development and advancement.
- Impactful Work: Play a crucial role in enhancing our customer onboarding processes and driving the success of our projects.
- Innovative Environment: Join a forward-thinking team where your contributions are valued, and you have the chance to make a real impact.
Don’t miss out on this chance to advance your career with IRIS! Apply today and take the next step in your professional journey.
Please Note: Due to anticipated high interest, applications may close early, so be sure to apply soon!
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
