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- Coach cleaners to enable them to meet and exceed standards
- Conduct final sweep of aircrafts on all aircrafts, establishing and rectify.
- Supervise and coordinate the activities of cabin team members.
- Ensure delivery of cleaning standards in line with service level agreements set out in the commercial agreement
- Conduct final sweep of aircrafts on all aircrafts, establishing and rectifying any shortfall
- Coach cleaners to enable them to meet and exceed standards
- Supervise and coordinate the activities of cabin team members to ensure compliance with company policies and industry regulations.
- Monitor and maintain the cleanliness and appearance of cabins, restrooms, and other common areas.
- Conduct regular inspections to identify maintenance and repair needs, and coordinate with appropriate teams to address any issues.
- Manage and resolve customer complaints or concerns in a timely and professional manner.
- Develop and implement standard operating procedures to improve efficiency and productivity.
- Train and onboard new hires, including providing guidance on company policies and procedures and ensuring compliance with safety regulations.
- Schedule and allocate cabin crew resources based on operational requirements.
- Assist aircrafts that have not met SLAs to enhance standards avoiding any failures that may be captured on external audits
- Ensure that assets are safe guarded
- Identify, if and where processes are not meeting requirements and propose solutions working with the senior management team
- Ensuring procedures, policies and regulations are correctly followed and complied with
- Effectively work with the SDAs in monitoring and maintaining quality audits inspections
- Effectively comply with and manage H&S audits around aircrafts under HSE guidelines and HAL requirements Risk Assessments
- Timely submission of daily inspection reports
- At all times comply with HSE, DFT and HAL protocol along with Airport operating procedures
- Establish and maintain good relationships and lines of communication with client airlines, other airlines, HAL etc.
- Promote a culture of service excellence and maintain a professional image, both personally and corporately champion legendary service
- Effectively manage, coach and mentor team leaders to meet service level agreements
- Responsible for ensuring absence management processes are effectively managed for cabin cleaners and team leaders
- Escalating any absence to HR support and / or contract administrator should triggers be met
- Ensure employees, under your control sign on and off, appropriately and correctly in accordance with Company Policy and Procedures.
- Ensure that the employees perform their jobs effectively. Follow good management practices including effective appraisals and assessment are applied in order to achieve optimum staff performance, timekeeping, development and retention.
- Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary
- Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation)
- Always follow Group and company policies and procedures.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and / or via your divisional incident reporting system.
