Cabin Service Quality Supervisor

Cabin Service Quality Supervisor
Location: STANWELL (Post code: TW6)
Day Shift: 3 on / 3 off , 06:00 AM to 17:30 PM

Pay rate: £14.98 per hour PAYE

3 On 3 Off SHIFT PATTERN (8.5 H/DAY Guaranteed)

SECURE ONGOING POSITIONS - START DEPENDANT ON REFERENCE CHECKS.

Are you ready to make a difference and be part of an exceptional team at one of the world's busiest airports? We are currently recruiting candidates for the position of Cabin Service Quality Supervisor to oversee the day-to-day operations of facilities around Heahtrow Airport. If you're passionate about delivering top-quality service and want to work in a dynamic, fast-paced environment, we want to hear from you!

Your responsibilities as a Quality Supervisor:

• Ensure delivery of cleaning standards in line with service level agreements set out in the commercial agreement
• Conduct final sweep of aircrafts on all aircrafts, establishing and rectifying any shortfall
• Coach cleaners to enable them to meet and exceed standards
• Supervise and coordinate the activities of cabin team members to ensure compliance.
• Monitor and maintain the cleanliness and appearance of cabins, restrooms, and other common areas.
• Conduct regular inspections to identify maintenance and repair needs, and coordinate with appropriate teams to address any issues.
• Manage and resolve customer complaints or concerns in a timely and professional manner.
• Maintain a safe working environment at all times
• Develop and implement standard operating procedures to improve efficiency and productivity.
• Train and onboard new hires, including providing guidance on company policies and procedures and ensuring compliance with safety regulations.

About the Quality Supervisor within you:

• Effectively manage, coach and mentor team leaders to meet service level agreements
• Responsible for ensuring absence management processes are effectively managed for cabin cleaners and team leaders
• Escalating any absence to HR support and/or contract administrator should triggers be met
• Ensure employees, under your control sign on and off, appropriately and correctly in accordance with Company Policy and Procedures.
• Ensure that the employees perform their jobs effectively.
• Follow good management practices including effective appraisals and assessment are applied in order to achieve optimum staff performance, timekeeping, development and retention.
• Excellent work ethic
• Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary
• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation)
• Strong communication skills

Benefits of working for Staffing Match as a Aircraft Steps Driver:

• Mortgage references.
• Career development opportunities.
• Pension scheme
• Up to 28 days of annual leave per year
• Overtime available for who desires it
• Secure on-going work all year round
• Permanent contract opportunity

If this role appeals to you, apply online today with your most up to date CV, or text us with your full name and 'Quality Supervisor' on 07884*864*968 and we shall give you a call to discuss in more details about the opportunity.

Staffing Match Security Checks:

In line with CAA regulations, you will be required to undergo the following prior to commencing work:

• Basic UK criminal record check
• An overseas criminal record check will be required for any period of over 6 months in countries outside the UK
• Full 5-year history*
• 5-year address history
• If the role requires airside access additional checks and security interviews will be conducted

*Staffing Match will obtain all references, you do NOT need to have been working for the whole 5 years, it can also include unemployment / travelling / education periods etc we just need proof of what you have been doing for the last 5 years and addresses that you have been living at.