Reservations Agent

Reed

Posted 7 hours ago, valid for 22 days

Hounslow, Greater London TW6 2AB, England

£24,000 - £27,000 per annum

Full Time

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Sonic Summary

A Cargo Reservation Agent position is available with a focus on providing excellent customer service to airline customers at Heathrow.
Candidates should have previous industry or cargo customer service experience, ideally within an airport environment.
The role requires strong administration and customer service skills, along with excellent planning and organization abilities.
The salary for this position ranges from £24,000 to £27,000 per annum, and it is a Monday to Friday job from 9am to 5:30pm.
Benefits include 20 days of holiday plus bank holidays, with the potential to increase to 25 days with service, alongside other perks like staff parking and free snacks.

Do you have Cargo Reservations or GSA (General Sales Agent) experience? Are you a customer service professional who thrives on ensuring that your customers receive top quality service at all times?

My repeat client is looking for a Cargo Reservation Agent to join a busy Heathrow team. The Reservations Agent reports into the Reservations Manager and provides the best in-class customer experience to airline customers, in order to maximise revenue opportunities & grow market share. This is a Monday - Friday position, working 9am - 5:30pm with a 30 minute lunch break.

Main duties:

Handling correspondence & enquiries received into the reservations e-mail inbox.
Making bookings in the airline operating systems.
Assisting the Reservations Manager & Supervisory/Lead Agent staff with new ideas and suggestions to achieve targets & meet deadlines
Responsible for providing accurate reports to customers, both in the UK and abroad
Chasing up offloads as well as reporting back within agreed timescales
Feeding back to the Sales team with any upselling opportunities or system issues

Requirements:

Previous industry/cargo customer service experience within the airport (ideal)
Strong administration and customer service skills (essential)
Excellent planning and organisation skills (essential)
Commercial awareness, resilience, team spirit & excellent attention to detail (essential)
Professional attitude towards work, customers & colleagues
Flexible & adaptable

Benefits, Package & Pay:

Salary of £24,000 - £27,000 per annum
20 days holiday + bank holiday (rising to 25 days with service)
Staff parking
Free fresh fruit & healthy snacks
On-site canteen
Family-like atmosphere

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