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Customer Service Team Leader

Page Personnel Secretarial & Business Support
Posted 11 days ago, valid for 8 days
Location

Huddersfield, West Yorkshire HD5 8XT

Salary

£38,000 - £45,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Customer Service Team Leader is available within a Global Manufacturing & Engineering business, focusing on domestic and export B2B customers.
  • The position offers a salary range of £35,000 - £42,000 based on experience, with a requirement for prior experience in leading and managing a customer service team.
  • The successful candidate will oversee a team of six, ensuring they meet SLA's and KPI's while maintaining strong communication with both the sales team and external customers.
  • Key responsibilities include managing order processes, coordinating transportation, and ensuring proper documentation for exports.
  • The role is based in Huddersfield, with working hours from Monday to Friday, 08:30 to 17:00, and includes additional company benefits that will be disclosed upon application.
  • Customer Service Team Leader
  • Manufacturing & Engineering business
  • Domestic & Export b2b customers
  • £35,000 - £42,000

Client Details

Page Group are delighted to be partnering with a key client who work within the Global Manufacturing & Engineering . Due to growth within the business they are now looking to appoint a Customer Service Team Leader who will oversee all B2B customer service interactions, supporting both domestic and export markets

Description

  • Lead and support a team of 6fte across Customer Service, ensuring regular training, development and 1-2-1's are provided
  • Ensure the team perform against implemented SLA'S & KPI's in line with customer expectations
  • Be the middle point between the sales team and external customers, providing regular and transparent communications at all times
  • Act as the point of contact for any escalations, issues or troubleshooting needs
  • Build and maintain strong working relationships with external customers
  • Ensure the team are managing all aspects from order receipt / quotation, order entry and production
  • Work closely with production planning to ensure orders are communicated in a timely manor, and customers are kept informed regards lead times and any potential changes
  • Work with 3rd party hauliers, carriers / freight forwarders to ensure delivery slots are booked for customer orders
  • Coordination and implementation of all UK & Export transportation, ensuring any export documentation is completed and submitted to relevant authorities
  • Ensure the team are utilising the CRM system for customer data and order processing
  • Build strong internal relationships with key stakeholders across production, sales and finance
  • Identify areas for improvement across Customer Service and implement action plans to address any issues with service or quality

Profile

  • Experience leading & managing a customer service team
  • Understanding and experience of export documentation (desirable)
  • Excellent communication skills
  • Ability to forge strong working relations
  • Ability to drive improvement across a team

Job Offer

The role of Customer Service Team Leader will join a global manufacturer based at their offices in Huddersfield

Working hours are Monday to Friday - 08-30 to 17-00

Salary of £35,000 - £42,000 depending on experience

Fantastic company benefits (to be disclosed following application)

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.