Customer Service-Shifts

Reed

Posted 2 days ago, valid for a month

Huddersfield, West Yorkshire HD5 8XT

Full Time

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Sonic Summary

The role involves managing delivery work plans for company vehicles across the UK and Ireland while ensuring customer service levels and operational efficiency are met.
Key responsibilities include communicating effectively with drivers and customers, vetting delivery plans for errors, and managing driver-related issues.
The position requires handling customer complaints, managing vehicle defect reporting, and completing necessary administrative tasks.
Candidates should have customer service, planning, or logistics experience, and the ability to make quick decisions in a fast-paced environment.
The job offers a competitive salary, an attendance bonus, a pension scheme, and various employee benefits including retail discounts.

Purpose of role

To manage the delivery work plans produced for any company vehicle across the UK and Ireland, ensuring required customer service levels are met whilst optimising the efficiency of the operation and meeting key performance indicators.

Duties and responsibilities

Effectively communicate with drivers, other staff, customers and suppliers in a professional and courteous manner.
Ensure delivery plans are vetted for any errors and that all vehicle checks have been completed
Manage all drivers, helping to find solutions to live issues
Ensure site safety critical issues are escalated correctly and immediately
Handle customer complaints
Manage the vehicle defect reporting system
Complete administration tasks that are required in order to produce information that will be used to monitor safety, efficiency and profitability of the contracts

Advantageous skills and experience

Customer service/planning/logistics experience
Make fast decisions with fantastic outcomes
Experience in a fast-paced working environment

What’s in it for you?

Competitive salary with attendance bonus
Pension scheme
Cycle to work
Specsavers vouchers
Retail discounts

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