Back to searchCustomer Services Advisor
CLD Recruitment
Posted 20 days ago, valid for 8 days
Huddersfield, West Yorkshire HD1 2HF
£22,000 per annum
Full Time
Retirement Plan
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Sonic Summary
- The Customer Service Advisor position in Huddersfield offers a starting salary of £22,308, dependent on experience.
- Candidates are expected to have a minimum of 5 GCSEs including Mathematics and English, with desirable experience in handling personal injury claims or working in a client-focused environment.
- The role involves responding to a high volume of phone inquiries, building rapport with clients, and guiding them through their legal claim journey.
- Essential skills include excellent communication, empathy, and the ability to manage time effectively while recording information accurately.
- Benefits include private healthcare, a pension scheme, 25 days of annual leave plus bank holidays, and additional perks such as birthday leave and a loyalty reward scheme.
Huddersfield
£22,308 DOE
My Client a well known Law Firm are looking for some Customer Service Advisors to join their Family feel team.
Duties:
The role is purely phone-based so they are looking for people who are natural communicators, with a warm and friendly manner that enables them to build relationships easily and quickly. As a Customer Services Advisor, it is rewarding and fulfilling to know you are part of a person's claim journey, helping that person find the legal solution they need.
Responding to a consistently high volume of incoming enquiries that will be processed over the phone.
Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines.
Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors.
Building effective relationships with clients by having a natural and genuine yet professional conversation with them.
Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon.
Enhancing the customer experience by providing a personal non-scripted and helpful service.
Tailoring each call to the client's needs, understanding no two calls are the same and making the process as easy and stress-free as possible.
Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way.
Being able to listen carefully and communicate clearly whilst simultaneously accurately recording information onto our computer system.
Confidently responding to any questions or concerns a client has in a calming and reassuring way.
Guiding clients through the process from start to finish, and finding the right legal solution for them.
In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Regulations.
Use of computerised system to accurately record claims from being received to the transfer to solicitors.
Selling the benefits to clients about using service.
Providing accurate work that requires only minimal checks.
Skills:
Essential
A commitment to delivering excellent customer service
Ability to engage with customers and colleagues
Excellent listening and verbal communication skills
Ability to remain calm and objective under pressure
Ability to build rapport and empathise with clients
Be self-motivated, confident and proactive
Ability to work collaboratively with others
Ability to organise and prioritise work
Ability to manage time effectively
Display an attention to detail to be able to carefully and quickly analyse information
Be professional and friendly at all times
Ability to talk on the phone whilst simultaneously recording information on a case management system
Ability to solve problems and use own initiative
Desirable
Excellent typing skills
Qualifications
Minimum of 5 GCSE's (A to C Grade) which should include Mathematics and English
Professional Experience
Desirable
Experience of assessing or handling personal injury claims within a claim's management/legal services environment
Experience of working in a target-driven and client-focused environment
Benefits
Competitive starting salary
Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
Access to interest free travel loans- our interest free loans will help you spread the cost of travel over 12 monthly payments
Pension scheme- you'll be automatically enrolled into our workplace pension scheme and will benefit from an enhanced company contribution
Perkbox exclusive discount scheme
Annual leave commences at 25 days plus bank holidays.
Loyalty reward with additional leave for length of service - up to a maximum of 28 days per annum
Birthday leave - an extra paid day off on your birthday each year
Buying and Selling Holiday scheme
Staff social club with regular social events through the year
Refer a friend- we offer a cash reward for every new team member you refer who successfully starts in our business
If you are interested in this position and have customer service experience please apply ASAP!
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
