Client Account Manager

Key Account Manager

26,000 to 29,000 per annum

Huddersfield

Monday to Friday, 7 am to 4 pm

Full time

Permanent

Our client isan award-winning commercial vehicle repair bodyshop.Workingwith all the major UK insurers and numerous blue chip businesses, the company is growing rapidly and looking to expand their team.

We are looking for enthusiastic and dynamic people to join the organisation and drive that growth forward.

Weare looking for 3 Key Account Managers in Huddersfield..

The team work hard in a very fast paced industry to make sure that the customer is always happy with the repairs to their vehicle.This role is a customer focussedrole, where you will have the responsibility of communicating regularly with customers. You will need to be happy to be on the phone, and able to make accurate notes while you are talking.

There is lots of liaising with other teams in the business to chase up jobs and ask for progress reports. You will need to be happy to be tenacious!

This role would suit someone with excellent administrative skills, who is able to keep track of several pieces of work. You will need to prioritise and reprioritise during the working day. You will be a natural problem solver, with the ability to communicate calmly and assertively with people inside and outside of the organisation.

The Key Account Manager is the essential cog in the middle of the business that keeps everything moving!!

On a day to day basis you will:

• Use the customer portals to accept or decline new jobs from customers
• Constantly add notes to the system to ensure that all parties are kept up to date
• Making sure invoicing requirements for each job are listed clearly to make the accounts department aware of policy excess charges, VAT etc
• Calling Work Providers and Engineers to gain Authorities so works can begin.
• Calling insurers and Work Providers to resolve any issues and move jobs on where necessary.
• Gain images for new jobs so that initial estimates can be made
• Take incoming calls from Insurers, Customers and Work Providers to give job updates.
• Be the main point of contact for customers, by creating and nurturing long term relationships. You will resolve any issues that may arise to ensure customer satisfaction is achieved.
• Respond to all relevant emails on the Operations account and deal with as soon as possible. Filing away after completion.
• Report any issues to the Operations Supervisor as soon as you become aware of them.

Salary 26,000 to 29,000per annum

Location Huddersfield

If this sounds like just the role you are looking for please apply today.

Thank you for your interest. Due to the high number of applicants we receive on a daily basis we are unable to reply to each application. If you have not heard from us in the next 7 days then I am afraid that you have not been selected for this role. However, we will keep your CV, and will contact you should a suitable role become available in the future.