Sales and Service Administrator

Salary: Circa £26,000 per year plus fantastic benefits and excellent opportunities for career progression and development.

About the Company: Our client is a vibrant manufacturing business committed to excellence and innovation. Join their dynamic team and support the growth of the department by successfully supporting opportunities and building trust in the global brand.

Key Responsibilities:

• Service Excellence: Maintain high standards in the service process to build trust and confidence with customers.
• Efficient Administration: Ensure all administrative tasks are completed efficiently, both electronically and on paper.
• Customer Service: Provide excellent customer service, preparing and modifying documents including reports, quotes, templates, and emails. Respond to website enquiries promptly.
• Support: Assist the Service Manager with the day-to-day running of the service department.
• Sage System Knowledge: Utilise your knowledge of the Sage system to enhance service delivery.
• Customer Satisfaction: Ensure positive customer satisfaction indicators and send satisfaction forms to clients where necessary (ISO).
• Customer Skills: Develop skills and understanding of the CRM system.
• Scheduling: Schedule and book servicing and callouts, including subcontractors, and complete all related paperwork.
• Team Collaboration: Work with the Service Manager on the Service Engineers scheduling.
• Additional Duties: Perform any other duties deemed relevant to the position.

Knowledge & Skills:

• Commercially Astute: Demonstrate a competitive and commercially awareness.
• Proactive: Confident and proactive in your work.
• Microsoft Proficiency: Good knowledge of Excel and Word.
• CRM Expertise: Experienced in building and operating a CRM system.
• Organisational Skills: Excellent organisational skills and attention to detail.
• Initiative: Ability to work on your own initiative.
• Process Improvement: Confident in developing, maintaining, and improving administrative processes.
• Technical Skills: Proficient with MS Office and Sage.
• Literacy & Numeracy: Literate and numerate.
• Resilience: Demonstrate resilience in your work.
• Team Player: Strong team player with a great work ethic.

Apply now and be part of a team that values excellence, innovation, and career growth!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.