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The Learning & Development Manager is responsible for designing, implementing, and overseeing comprehensive training programmes that enhance the skills, knowledge, and performance of employees across the company. Focusing on both technical and soft skills, the role ensures that employees are well-equipped to meet the specific operational needs of the garage equipment industry.
Key Responsibilities:
- Training Strategy Development:
Develop, manage, implement and evolve a cohesive Learning & Development strategy working in tandem with the Technical Training Manager and other subject-matter or technical experts. - Technical Training Programmes:
Collaborate with the Technical Training Managers and product specialists to create in-depth technical training sessions for technicians, service engineers, and other relevant employees. Ensure employees are proficient in using, installing, and maintaining garage equipment. - Compliance & Safety Training:
Collaborate with the Health & Safety Manager to implement and monitor safety training programmes to ensure all staff comply with industry regulations (such as Health & Safety regulations and equipment standards) and maintain safe working practices. - Soft Skills Development:
Facilitate leadership development, communication, and customer service training to ensure all staff, particularly customer-facing roles, provide exceptional service. - Training Delivery:
Conduct soft skill training sessions (both in-person and virtual) and oversee third-party trainers when required. Use a variety of instructional methods such as e-learning, hands-on workshops, and seminars. - Training Needs Analysis:
Assess the training and development needs of employees by working closely with department heads. Conduct skills gap analyses and performance evaluations to ensure tailored learning solutions. - Onboarding & Induction:
Collaborate with the HR Manager to design and manage a comprehensive onboarding and induction programme for new hires, ensuring they understand company products, services, and culture
- Other:
- Performance Appraisals
- Source and implement appropriate systems or platforms to support and record development activities.
- Source and implement appropriate external funding options.
ABOUT THE COMPANY
Our client is a provider of comprehensive garage equipment installation services based in Yorkshire.
They offer a wide range of services including supply and installation of vehicle lifts, air compressors, tyre/wheel equipment, exhaust extraction and more. Providing services to both car dealership service centres and independent garages, and are dedicated to customer satisfaction.
REQUIRED EXPERIENCE / CAPABILITIES
- Experience in a training & development role, ideally within a technical, automotive, or engineering environment
- Strong leadership skills with the ability to mentor and develop employees, ensuring a culture of continuous learning and improvement.
- CIPD Level 7 or evidence of expert knowledge and continuing professional development.
- Proven experience in delivering development initiatives in a busy commercial environment.
- You will be highly organised, able to juggle multiple priorities, and be flexible and adaptable to embracing and managing change in a high pace environment.
- Positive and conscientious approach to work and willing to get involved at all levels to deliver results.
- Ability to work autonomously and prioritise workload.
