Back to search
JOB TITLE: 1st Line Support Analyst
SALARY: £23000 + DOEÂ
BENEFITS: 22 days plus bank holidays, enhanced pension scheme
LOCATION: Hull
TYPE: Full time/permeant (40 Hrs. Mon-Fri)
An exciting opportunity has arisen to join a Hull based MSP Provider as they hire for a 1st Line Support Analyst.The company has been established for over 20 years and has over 500 customers who are utilising their products on a daily basis.
They are now looking at expanding their Service Desk Team by bringing in a 1st Line Support Analyst to help support their growing customer base.
As the 1st Line Support Analyst, you will report to the Service Desk Manager and be responsible for:
- Serving as the first point of contact for users seeking technical assistance over the phone or via email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Walking the user through the problem-solving process
- Directing unresolved issues to the next level of support personnel (2nd/3rd line).
- Recording events and problems and their resolution in the ticketing system.
- Following-up and updating user status and information.
To be the successful 1st Line Support Analyst you will have the following responsibilities:
Essential
- A basic understanding of Microsoft Windows Operating Systems
- Excellent interpersonal skills with the ability to communicate effectively at all levels
- Conversant with Microsoft 365 products
- Customer focused with outstanding customer empathy
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
Desirable
- Experience of administering Active Directory (user creation, groups and permissions)
- Experience supporting Microsoft Servers 2012 – 2022
- Microsoft Windows 10/11 troubleshooting and experience
- Proficient with Microsoft 365 and its complimentary addons (OneDrive, SharePoint & Teams)
- Remote Desktop Services
- Printer troubleshooting
- MSP Products inc deployment (Antivirus, Patch Management, Backup, Reporting, Alerting, Password Managers)
- Full Driving License as occasional client visits may be required
Please apply by following the directions on the website, alternatively for more information and a full outline of the role, call Sam Horton on (phone number removed).
Emmerson Kitney recruit for Sales & Marketing, Engineering and IT roles at all levels throughout the region. If this role is not suitable for you we would be happy to have an informal chat regarding any future opportunities.
While we will endeavour to respond to every applicant personally, on occasion this is not always possible, therefore, if you have not heard back from us within 7 days of applying, you have been unsuccessful.
