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The Role:A fantastic opportunity has arisen for a highly motivated Desktop Support Technician to join a dynamic team and make an immediate impact. This role offers the chance to provide top-tier 1st and 2nd line IT support, ensuring an excellent user experience across the organisation. Key Responsibilities:
- Delivering exceptional IT support, troubleshooting, and diagnostics to resolve technical issues efficiently.
- Managing hardware setups, including imaging and configuring laptops, mobile phones, and iPads.
- Overseeing equipment repairs and facilitating the decommissioning and reprovisioning of devices.
- Processing system access for leavers, reassigning equipment, and preparing hardware for future use.
- Maintaining accurate records of technical issues, resolutions, and ongoing investigations.
- Ensuring compliance with IT policies and procedures while staying ahead of emerging technology trends.
- Managing asset inventory to control costs and ensure accurate tracking of IT resources.
Requirements
- Experience: 3-5 years in a customer-facing IT support role.
- Technical Skills: Strong knowledge of Windows operating systems, Windows Server, MS Exchange, Active Directory, Apple and Android devices,
- Problem-Solving Abilities: A methodical and analytical approach to diagnosing and resolving issues.
- Communication Skills: Ability to engage confidently with colleagues and customers across all levels of the business.
Requirements:
- A full driving license and access to personal transport.
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