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Job Title: Senior IT Support Engineer
Location: Must live in Hull or surrounding areas as position is initially office based.
Salary: Up to 30,000 DOE
Job Type: Permanent, Full Time
Working Hours: Full Time - 40 Hrs. Mon-Fri
Role is office based (Candidate to live in Hull or surrounding areas)
No recruitment agencies
About us:
Reality Solutions are a market leading regional provider of IT Solutions alongside being the areas go to Sage Business Partner. The company prides itself on its service to clients and dedication to its workforce.
Reality, as it is affectionately referred to in house, have an ambitious growth plan and wants to engage with exceptional local talent to help drive the business forward.
About the role:
We are looking for a Senior Support Engineer to join our growing Technical Support team.
The applicant must have experience working in a 2nd/3rd line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full driving license and access to a vehicle is required. A minimum of 3 years' experience working within managed services support is desirable.
The successful candidate will be involved in the day to day support of our client base at a 2nd and 3rd line level. Client facing projects will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness. You will also be an escalation point from 1st line support.
You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.
It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.
Key Requirements:
Essential
- Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
- Knowledge of TCP/IP fundamentals, IP Subnetting, routing protocols and network management
- Strong understanding of networking components (i.e. VPN's, LAN's, WAN's, VLAN's, DNS and DHCP)
- Strong previous experience administering Active Directory in an Enterprise Environment
- Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
- Experience with industry standard firewalls (preferably SonicWALL) or equivalent
- Excellent interpersonal skills with the ability to communicate effectively at all levels
- Experience delivering client facing IT projects
- Conversant with Microsoft 365 Solutions
- Customer focused with outstanding customer empathy
- Experience working on a busy IT Service Desk & working in line with SLAs
Desirable
- Exposure to VOIP systems and principles
- Exposure to web hosting and DNS
- Understanding of Microsoft Azure
- RDP Broker/Clustering
- Experience with Cyber Security Solutions (AV, EDR, SOC)
- Experience with DKIM, DMARC, SPF, MTA-STS records.
- Understanding of Cyber Security Best Practices.
- Experience working to Cyber Essentials & Cyber Essentials Plus requirements
- Word press awareness
- Experience utilising cPanel
- Microsoft 365 Certified: Administrator Expert
- CompTIA Security+ Certified
- SonicWALL Network Security Administrator Certified
Benefits:
- Enhanced Pension
- Company commission + bonus scheme
- Childcare voucher scheme
- 22 days annual leave (plus bank holidays and continuous service reward)
Why Join Us?
If you're a forward-thinking, proactive professional excited about contributing to a busy and innovative organization, we'd love to hear from you!
Please click the APPLY button to submit your CV for this role
Candidates with experience of: Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2nd and 3rd Line Support Engineer, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, SQL, Oracle and Fault Desk Engineer may also be considered for this role
