Tenancy Officer

Tenancy Officer

16.37 per hour

Monday to Friday

Site visits around Hull, so Driving Licence essential

3 month Temporary contract which could lead to Permanent role

Working as part of a geographically focused team the role provides a housing landlord service to approximately 23,000 homes across the City.

The post holder will be the first point of contact for residents supporting them to manage their tenancies and ensure rent is collected in line with the Council's tenancy agreement, housing legislation and policies and procedures.

The role will deliver an excellent local Housing Management service to tenants and other stakeholders in the city. Ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues and acting on feedback from customers and the community.

The post holder will work closely with tenants, partners and other stakeholders to ensure schemes and projects run smoothly and that tenant and residents groups are supported.

Key responsibilities:

• Promote and safeguard the welfare of children, young people and/or vulnerable adults, recognising risk indicators of different forms of abuse and neglect and making necessary referrals as required.
• Ensure tenants comply with the conditions of their tenancy agreement.
• Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly.
• Have responsibility for the day-to-day management of rent accounts within the Hull City Council housing stock.
• Have responsibility for referring cases to county court for possession and carrying out evictions.
• Be first point of contact for individuals requiring urgent rehousing, some of whom may be at risk of serious harm/experiencing threats to life, including medical priority moves for people with severe mental health, downsizing moves for tenants who are under occupying/experiencing significant financial hardship and high-risk domestic violence cases. Compiles emergency rehousing reports for Managers to approve.
• Provide an effective Tenancy and Estate management service by leading on cases which includes gathering evidence, attending case conferences and work collaboratively with other agencies (internal and external), to support a customer in sustaining their tenancy.
• Obtain quotes for various estate managements duties which include environmental, both in individual gardens, and communal areas, in order to inform decisions regarding the release of funds from various sources i.e., HRA, ward budgets and Joint Occasional funds.
• Report repairs for all properties, communal areas, and Council owned garage sites.
• Ensure the safety of our residents and in order to comply with the regulatory reform (Fire Safety) 2005 and any subsequent legislation e.g. Fire Safety Act 2021 and the potential Building Safety Bill by carrying out any associated work in respect to managing fire safety.

Qualifications and Certificates:

• 5 GCSEs (A-C grade) including Mathematics and English or equivalent experience in a housing, social policy or related work area
• Enhanced DBS
• Driving Licence

Knowledge:

• A knowledge of arrears recovery processes and an understanding of the legal remedies available to the local authority to recover rent due
• Knowledge of housing policies and procedures and how these are applied to deliver an excellent service
• Good understanding of the Data Protection Act and the need for confidentiality

Experience:

• Experience of applying policies and procedures to casework including meeting relevant legislation as required
• Experience of dealing with members of the public both in person and via the telephone
• Experience of using IT systems to manage, interpret and analyse data
• Experience of working with a wide range of partners internally and externally to problem solve

Skills & Abilities:

• Ability to follow procedures, make decisions and use delegated discretion's
• Ability to deal with residents who may have complex needs in a face to face environment
• The ability to plan work under pressure, use own initiative to organise and prioritise workloads to deadlines
• Confident in using bespoke IT systems, including the ability to analyse data across a range of financial computerised management systems

If you are interested and meet the above criteria, please send your CV to (url removed) or call the Commercial team on (phone number removed) if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.