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Software Support Analyst (Hybrid) - 25,000 per annum - Hull
Principal IT are proud to be supporting a well know digital services provider in Hull that are looking for a software support analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.
Key Responsibilities:
- Desktop support assistance and internal support
- Responsible for technical set up of internal software products
- Highlight potential sales opportunities within client's environment
- Talking to clients through a series of actions, either face to face, over the telephone, emails, ticketing system and recording all actions.
- Identification & qualification of issues
- Taking ownership and resolving queries or escalation to other team members and/or supplier to work together on issue.
- Responding within agreed time limits, rapidly establishing a good working relationship with customers and other professionals.
- Identify when a solution needs to be charged and escalate accordingly, complete required documentation where necessary.
Essential Skills:
- Experience of dealing with customers in a support environment
- Strong fault-finding techniques
- Basic understanding of scripting languages (SQL/VisualBasic/Javascript)
- Basic understanding of the project lifecycle
- Experience working with ticketing systems
- Flexible, self-motivated, and ambitious. Experience in any of the following software products would also be beneficial:
Document Management
Intelligent Capture
Electronic Forms
Robotic Process Automation
Output Management
Business Intelligence
The Package:
If successful our client is offering a salary of 25,000, favorable holiday allowance, company contributed pension scheme and many more
How to Apply:
If you are interested in hearing more about this software support analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
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