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Customer Account Manager
About the Role:
Our client, a rapidly growing organisation, is seeking a proactive and organised Customer Account Manager to oversee key customer accounts and deliver exceptional service. You will be responsible for managing day-to-day operations, ensuring customer satisfaction, and building strong relationships with clients.
Key Responsibilities:
- Take ownership of individual customer accounts, managing daily activities and ensuring seamless service delivery.
- Monitor and provide up-to-date reports on service levels and performance metrics, ensuring high customer satisfaction.
- Collaborate with internal teams to ensure smooth operations and timely responses to customer needs.
- Accurately manage invoicing, ensuring all relevant charges are processed in a timely manner.
- Proactively communicate with customers, addressing any queries or concerns efficiently and professionally.
- Attend internal and client meetings to provide insights and strengthen relationships.
- Identify and resolve issues quickly, prioritising tasks to ensure minimal disruption to service.
- Maintain awareness of any potential risks and escalate concerns when necessary.
Requirements:
- Minimum 1 year of experience in a customer service or account management role is desirable but not essential.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Strong attention to detail and ability to manage multiple accounts efficiently.
- Problem-solving skills, with the ability to think creatively and offer solutions.
- Availability to work occasional weekends (up to 4-5 times per year).
- Proficiency in Microsoft Office and other business management systems.
Why Join Us?
Be part of a supportive and professional team that values collaboration and exceptional customer service. This is an exciting opportunity to grow with a thriving company and make a meaningful impact on client success
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
