- Strong background in real time management within a contact centre environment
- Experience with reporting systems, WFM tools and VOIP platforms (Ideally Power BI & Verint)
- Collaborative team player, who can build strong working relationships with the team and stakeholders
- Excellent analytical and numerical skills, identifying trends and opportunities
- Good communication skills at varying levels
- Strong attention to detail and has a can-do attitude
Back to searchReal Time Analyst
Cactus Search
Posted 3 days ago, valid for 7 days
Huntingdon, Cambridgeshire PE28 2JJ
Full Time
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Sonic Summary
- The position is for a Real Time Analyst based in Cambridgeshire, offering a salary between £27k and £32k along with benefits.
- The role involves effective resource utilization to enhance customer service efficiency within a growing business.
- Candidates should have a strong background in real-time management in a contact center environment and experience with reporting systems and WFM tools.
- Excellent analytical skills, good communication abilities, and strong attention to detail are essential for this role.
- The company is looking for someone who can build strong relationships within the team and has a can-do attitude, with prior experience in the field being a key requirement.
