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Customer Service Administrators
Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector are currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time.
Key Responsibilities
- Entering planner and other jobs onto the database and ensuring the information is current throughout the production process
- Providing proof assessment to planner jobs where necessary
- Being able to provide a concise quote for various products where necessaryÂ
- Updating the customer user information on the CRM system
- Ensuring the website 'order tracking' information is up to date at all times
- Sending jobs 'to print' using various software
Key Skills
- Fluent in German and English
- Being able to deliver excellent customer service to our customers and enjoy dealing with people
- Having the ability to use the main database and CRM system to ensure all information is kept up to date
- Being able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely manner
- Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
- Being able to communicate professionally with customers by telephone and email
Hours, Benefits & Salary
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Hybrid working
- Day shift
- Monday to Friday
- Up to 25k DOE
