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Bilingual Customer Services

Recruit Mint
Posted 21 hours ago, valid for 17 days
Location

Huntingdon, Cambridgeshire PE284WX, England

Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client in Huntingdon is seeking Bilingual German/English speaking Customer Service Administrators to provide premium service to schools in the education sector.
  • Successful candidates will be responsible for processing orders, updating customer information, and ensuring timely delivery of products.
  • Applicants should be fluent in both German and English, possess strong customer service skills, and have experience using CRM systems and databases.
  • The position offers a salary of up to £25,000 depending on experience and includes various benefits such as a company pension and hybrid working options.
  • Candidates are expected to have relevant experience in customer service and problem-solving abilities to handle queries and complaints effectively.

Customer Service Administrators

Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector are currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time.

Key Responsibilities

  • Entering planner and other jobs onto the database and ensuring the information is current throughout the production process
  • Providing proof assessment to planner jobs where necessary
  • Being able to provide a concise quote for various products where necessary 
  • Updating the customer user information on the CRM system
  • Ensuring the website 'order tracking' information is up to date at all times
  • Sending jobs 'to print' using various software

Key Skills

  • Fluent in German and English
  • Being able to deliver excellent customer service to our customers and enjoy dealing with people
  • Having the ability to use the main database and CRM system to ensure all information is kept up to date
  • Being able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely manner
  • Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
  • Being able to communicate professionally with customers by telephone and email

Hours, Benefits & Salary

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Sick pay
  • Hybrid working
  • Day shift
  • Monday to Friday
  • Up to 25k DOE

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.