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Digital marketing manager
Head of Customer Service

Head of Customer Service

The One Group

Posted 7 hours ago, valid for 25 days

Huntingdon, Cambridgeshire PE28 2JJ

Full Time

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Sonic Summary

The company is seeking a Head of Customer Services to lead their customer service strategy for the UK & Ireland.
This strategic role focuses on delivering industry-leading service and customer experience across B2B and DTC channels.
Candidates should have hands-on operational experience and proven leadership skills, with a passion for inspiring teams.
The position requires a results-driven individual with an innovative mindset and a minimum of 5 years of relevant experience.
The salary for this role is competitive, reflecting the seniority and importance of the position.

Are you passionate about providing market leading customer service? Do you thrive on inspiring teams to be the best?

If this sounds like you then I would love to hear from you as I am working with a truly market leading business in their search for a Head of Customer Services.

This is a strategic role to ensure industry leading service and customer experience from the first customer contact to delivery/fulfilment. Scope of the role to include responsibility for Customer Service for the UK & Ireland across both B2B and DTC channels, innovating to deliver a range of services encompassing reactive and proactive customer experience which aligns with their brand values.

Ideally you will have experience in customer facing and hands on operational roles, enjoy inspiring others to achieve, be results driven, with an innovative and curious mindset and have proven leadership experience.

If you would like to understand more about how your skills align with their company aspirations for excellence and what you can expect as an employee during this exciting project, they please contact me today to discuss your application.

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