IT Support Administrator

Our vision is for a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

To assist in the ongoing provision of Information Technology services across Woodgreen, we are looking for an IT Support Administrator to join our Data and Technology team and provide specialist technical advice through our customer centred IT helpdesk function.

Taking responsibility for the provision of first line technical support, both in person and in the support of remote users, the successful applicant will provide expert advice, answering support queries via phone, email and the ITSM tool. They will;

• Maintain a high level of customer service for all support queries and adhere to all service management principles.
• Take ownership of users technical problems and requests/queries and be proactive when dealing with user issues, logging all calls and updates on the ITSM tool.
• Advise users of relevant policy and procedures relating to IT and information security.
• Produce guidance and support documentation for users along with internal team documentation.
• Liaise with external suppliers to log, update or pursue status of outstanding requests.

In addition, they will support with some 2nd line support and Infrastructure Management alongside the Senior Systems Administrator.

The successful candidate will be excellent communicator with developed 1st and 2nd line support experience. They will have a sound understanding of data protection and cyber security and will show a willingness to keep their knowledge up to date via CPD. If you are someone who has a positive, 'can do’ attitude, a logical and problem solving approach and who appreciates new challenges this role would be perfect for you.

This role will be based each day from our Godmanchester site. In addition to a starting salary of £28,000 per annum, depending on experience, to include a market supplement, we can also offer you;

• 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)

Please note that this role is subject to a range of pre-employment checks to include a basic DBS check.

This vacancy may close earlier should we receive high volumes of applications. Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.