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- £50,000 basic + £75,000 OTE.
- Fantastic Main Dealer Group
- Company Car
- £50,000 basic salary
- An Opportunity for Bonus, £75,000 OTE.
- Company Car
- A Structured Training Programme
- Future Development
- A supportive Management Structure
- Company Pension
- Achieve parts and service volumes and profit objectives through motivating and developing the aftersales teams to be fully competent in their job roles.
- Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes for our aftersales departments across 2 locations
- Maintain standards of performance of the parts and service teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
- Previous experience of implementing efficient aftersales and servicing processes within an automotive / vehicle retail operation.
- Ability to motivate and inspire teams to provide a first-class customer service experience.
- Strong understanding of technical issues and the ability to resolve queries professionally.
- Adaptable team player who is passionate about delivering excellent customer service.
- Organised and structured with the ability to plan and reprioritise fast and efficiently.
- Ability to think on your feet with a 'can do' attitude.
- Excellent written and verbal communication skills.
- Strong leadership and customer service skills.
- Pinnacle Experience is ideal
- Full clean driving licence.
- Retail automotive service experience preferred.
