Customer Support Specialist (Swiss & German Speaking)

Location: Hybrid (Canary Wharf, London - 2 days in-office)
Position Type: Full-Time

Are you fluent in Swiss & German and passionate about delivering exceptional customer service? This is your chance to join a prestigious global brand as a Customer Support Specialist! Work in a hybrid role-collaborating with a European team while providing top-tier support from the comfort of your home and in our Canary Wharf office 2 days a week.

• Be the face of a world-renowned brand, handling customer inquiries through email, live chat, and social media.
• Join a collaborative team and enjoy a dynamic, supportive environment focused on delivering service excellence.
• Opportunities for growth and professional development in a company that values innovation and teamwork.
• A flexible work schedule with a hybrid model, offering work-life balance.

• Fluent Swiss German speaker with strong English skills.
• At least 1 year of customer support experience in a fast-paced, service-driven environment.
• Strong communication and problem-solving abilities.
• Team player with a collaborative mindset and a passion for service excellence.
• Experience with customer support software such as Sprinklr is a plus.
• Familiarity with the Swiss and Austrian markets is essential.

• Provide exceptional customer support through various channels, including email, live chat, and social media.
• Collaborate with a highly skilled team to resolve issues and enhance service delivery.
• Represent the client's values and ensure a positive customer experience in every interaction.
• Contribute ideas to service improvement initiatives.

• Work in an agile and forward-thinking environment, closely collaborating with the client's team on exciting customer experience projects.
• Enjoy a diverse and inclusive work culture that encourages innovation and creativity.
• Career growth opportunities with ongoing support and development.

Apply today and take the next step in your customer support career! We are committed to being an equal-opportunity employer and encourage applications from all backgrounds. Flexible work conditions are available-just let us know your preferences!