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Customer Service Planner

Howells Solutions Limited
Posted 3 days ago, valid for a month
Location

Ilford, Greater London IG1 2AH, England

Salary

£13.5 - £14.5 per hour

Contract type

Full Time

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Sonic Summary

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  • The position available is for a Repairs Planner / Scheduler in Social Housing Repairs & Maintenance based in Chingford.
  • This is a full-time temporary role lasting around 14 weeks with a pay rate of £13.50 - £14.50 per hour for a 40-hour work week.
  • Candidates must have experience as a Planner / Scheduler within a Social Housing contract, either for a main contractor or a registered social landlord.
  • Excellent time management and communication skills are required, along with experience using repairs and maintenance software.
  • The role involves managing operatives' diaries, planning repairs, liaising with stakeholders, and ensuring that maintenance works are completed efficiently.

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance

Based in Chingford

Full time, temp (around 14 weeks)

£13.50 - £14.50 per hour (40 hour week)

Are you an experienced Planner / Scheduler? If so, we may be able to help you!

Here at Howells, we are working with a leading UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing.

For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.

Planner / Scheduler Responsibilities:

  • Managing calls
  • Managing operatives diaries
  • Planning repairs and maintenance requests to the relevant operative
  • Ensure trade skill sets and location parameters are working effectively
  • Liaising with operatives, tenants and the Client
  • Document Control - Ensure worksheets are received and checked
  • Work towards individual and client KPI's
  • Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
  • Tracking and monitoring to completion
  • Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
  • Organisation of external supply companies
  • Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
  • Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

If you are interested please apply online now or contact Lucy on 07943 388003!

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.