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We're working with a leading client whos on the lookout for a Senior Event and Conference Technician to play a pivotal role in their London team. Youll be the go-to expert on site, taking full ownership of technical support across event spaces, conference rooms, and meeting areas. This is a fantastic opportunity to work with cutting-edge AV and video conferencing technologythink live events, streaming services, room setups, and VC scheduling. If you thrive in fast-paced environments and love bringing events to life with seamless tech delivery, this role is for you.
Key Responsibilities
- To lead the team of Event and Conference Centre Technician including any flexible resource.
- To be the point of contact for any visiting contractors or subcontractors.
- To have the team voice and ensure the morale and culture of the team is a positive one through encouragement and preserving professional integrity.
- Ownership of integrated event spaces including operation of high-profile auditorium-based results presentations and town halls.
- To be responsible for the training of new technicians and continued training and development of the team
- Proficient in audio, video and lighting equipment both digital and analogue
- Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems.
- Manage all aspects of the Video calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high-profile event.
- Prepare equipment for future events and meetings as required.
- Working alongside the Breakfix team by locating faults and providing resolutions i.e., Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities.
- 1st/ 2ndline repairs & on-going preventative maintenance including daily checks on all equipment in the building.
- To be an ambassador- approach and professionalism is extremely important.
- Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally.
- To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via telephone/Zoom.
- Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered.
- Liaison with help desk & operations team to arrange backup support when required.
- Administration necessary to support the role utilizing Microsoft Office applications, Zoom back-end, bespoke ticketing systems and room booking software.
- Attend other sites as required (this includes outside of London)
- Support the Livestreaming team as required.
- Provide Service Delivery across all sites against pre agreed SLA.
- Proactively train and support end users as required.
- Prepare equipment for events and meetings as required.
- To be fully competent with all installed & portable technologies.
- Provide support on an individual basis to users at all levels of seniority.
- Assist with high level audio/visual quality of presentations optimisation of content aspect ratios/resolutions and file formats to suit the space.
- Attend and remain on station for important events where required.
- Working any rotational shift basis as required.
- Administration necessary to support the role including email correspondence using professional language and decorum.
