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Hybrid Work Option: Potential for flexible hybrid working (3 days in office, 2 days remote) after probation.
Are you an experienced professional in the mortgage industry with a passion for providing exceptional customer service? Our client is expanding their Customer Services and Administration team and is looking for a skilled and motivated Mortgage Administrator to join.
The Role:
As a Mortgage Administrator, you'll ensure clients enjoy a smooth, efficient process throughout their mortgage journey. With your keen attention to detail and problem-solving skills, you'll handle queries, manage client communications, and coordinate with key partners to move applications forward seamlessly.
Key Responsibilities:
- Responding promptly to incoming calls, emails, and voicemails, managing non-advisory queries directly, and coordinating with advisors for advisory-related responses.
- Working closely with solicitors, lenders, estate agents, and brokers to streamline and progress mortgage applications.
- Keeping our customer service database accurate and up-to-date, ensuring data integrity across the team.
- Regularly updating clients on their application status, focusing on clarity and ease at every stage.
- Entering application data into our systems with precision, following compliance protocols for all documentation.
- Preparing and sending suitability reports along with initial application information to clients.
What We're Looking For:
- Mortgage Industry Experience: Background in the mortgage field is essential, ideally with experience in administration or as a paraplanner.
- Strong Communication Skills: Clear and professional written and verbal communication.
- Attention to Detail: A meticulous eye for detail to ensure accuracy in all client interactions and data handling.
- Client-First Attitude: Enthusiastic and positive, with a customer-centric mindset and the ability to prioritize client needs.
- Problem-Solving Abilities: Resourceful and capable of managing tasks independently and as part of a team, even under pressure.
- Tech-Savvy: Proficient in Microsoft Office and able to navigate CRM systems efficiently.
- Excellent Organizational Skills: Punctual, with a knack for managing time effectively to meet deadlines.
Perks and Benefits:
- Salary of £25,000 - £28,000 pa (DOE)
- Competitive holiday entitlement
- Pension plan
- Flexible working hours
- Access to HR & Well-being services
- Regular company events and team-building activities
- Mentoring and coaching for career development
