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Leasehold Support Officer

Leasehold Support Officer

Vox Network Consultants

Posted 5 hours ago, valid for 6 days

Ilford, Greater London IG1 2AH, England

£24 per hour

Part Time

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Sonic Summary

The job involves providing comprehensive administrative support within Leasehold Services, ensuring effective transaction services and excellent customer service delivery.
Candidates must have experience in customer-facing roles and preferably in a housing association or council setting, along with knowledge of the social housing sector.
The position requires the production of statutory legal documentation and adherence to confidentiality policies as per the Data Protection Act.
This is an initial 8-month contract, with the possibility of extension, working Monday to Friday from 9 am to 5 pm in a hybrid format.
The salary for this position is not specified, but relevant experience in housing services is required.

Job Purpose: To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service. To work with colleagues in the team to deliver excellent customer service and to continually improve service delivery.

Responsibilities

Maintain a library of reference documents for use by Leasehold Services
To comply with measures to protect the confidentiality of information in accordance with London Borough of Tower Hamlets policies and procedures, including the duties outlined by the Data Protection Act.
To produce statutory legal documentation (e.g. Section 125 Notices) and get them checked by a senior member of staff.
To be responsible for the administration of Leasehold Services credit cards and travel cards and ensure that their use falls within the council's guidelines
Meet the diverse needs of residents and staff, and promote equality in the workplace and wider community.

Requirements

Experience of working in a customerfacing role
Experience working in a HOUSING ASSOCIATION or COUNCIL
Knowledge of social housing sector
Knowledge and understanding of diverse needs of residents and staff

Contract

Initial 8 month contract with the opportunity to extend
PAYE via Umbrella
Monday to Friday 9am to 5pm (Hybrid position)

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