National Support Team Administrator

Job Reference: /DY/24-09/1305/10

Job Title: National Support Team Administrator

Location: Ipswich

Salary: Competitive

Hours per week: Monday to Friday - 08:30 - 17:00 - 37.5 hours per week

Business Overview

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.

Job Overview

We are currently recruiting for aNational Support Team Administrator to join our passionate and driven team based at our client’s site in Ipswich

Effective administrative management of the of cleaning tasking and mitigation processes used within the Retail/CPS cleaning division. The position reports to the National Support Manager with the overall goal of ensuring task/mitigation processes are carried out in an effective and timely manner and that effective, timely completion of tasks with a record of any relevant back data.

Key Responsibilities:

• Escalating absence to the relevant local operational management as required.
• Using available resources to ensure all sites are using the clocking resources provided.
• Handling tasks, such as generating reports and presentations, setting up for meetings, communicating agendas and minutes.
• Co-ordinating arrangements which fall outside the realm of the OCS helpdesk.
• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Responsibility for managing and updating the client extra works trackers.
• Raising quotes based on agreed rates with our client and sending them to the relevant centre for approval.
• Seeking updates on open tasks from the Operations Team/HD/Account Management team.
• Reporting on KPI’s to account managers and National Support Manager.
• Subcontractor Liaison.
• Be comfortable with liaising and supporting key stakeholders within OCS.
• Create and continuously improve the processes that support this role.
• Data analysis.
• Assist with general operational recruitment tasks.
• Assist with the security vetting of employees.
• General ad-hoc administrative tasks.
• Reporting weekly labour reconciliations from the Timegate reporting suite to the relevant stakeholders. Eg 4-4-7, 3-5-16 reports etc

About You:

• Applicants must have the right to work in the UK
• An ability to use Microsoft (Word & Excel) and Teams for letters, reports etc.
• A good understanding of administrative procedures.
• The ability to input data and initiate reports.
• Good communication, literacy, and numeracy skills.
• Computer Literacy

Benefits

• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://b/form/f3343c912a8643b69cfdc89dc2bbba8f