Customer care operative

Pure Resourcing Solutions

Posted 18 hours ago, valid for 4 days

Ipswich, Suffolk IP15BH, England

Full Time

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Sonic Summary

The position is for a Customer Care Operative working afternoons and evenings in Ipswich, with hours from Monday to Thursday (14:00 – 22:00) and Friday (12:00 – 20:00).
Candidates should possess excellent customer care skills and thrive in a fast-paced environment, with a competitive salary offered along with 20-25 days of holiday that increases with service.
The role requires strong attention to detail, the ability to work both independently and as part of a team, and basic IT skills.
Key responsibilities include managing vehicle breakdowns, updating boards, processing estimates, and maintaining supplier relations.
Previous experience in a customer care role is preferred, but specific years of experience required are not mentioned in the job description.

Customer Care Operative Afternoons and Evenings Working hours: Monday – Thursday (14:00 – 22:00) and Friday (12:00 – 20:00)On-site in Ipswich Are you a vibrant and driven individual with excellent customer care skills? Do you thrive in a fast-paced environment? If so, we want to hear from you! My client is looking for a Customer Care Operative to join their dynamic Operations team.What Can We Offer You?

Free Parking
Competitive salary and 20-25 days holiday, increasing with service
Life assurance from day one and a free 24-hour employee assistance program
Free health & wellbeing subscription and dress-down Fridays
Opportunities for progression through our sister companies
A day off for your birthday after successful probation

What We Need From You:

Excellent telephone manner and customer care skills
Ability to work in a fast-paced environment and complete tasks to a high standard
Strong attention to detail and the ability to work independently and as part of a team
Comfortable with basic IT operating systems
Strong relationship-building skills with customers, suppliers, and colleagues

Key Responsibilities:

Manage vehicle breakdowns, defects, and recalls via phone and email
Update VOR and breakdown boards, answer calls, and manage supplier relations
Process estimates, ensure SLAs are met, and support colleagues with other tasks as required

For more information contact Sian Burke

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