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Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team.
Applicants are required to have a passion for providing excellent customer service and maintaining effective business relationships to exceed customer expectations. It is imperative that you are highly motivated, display initiative, have strong time management skills, and are attentive to detail.
Key Responsibilities:
- On-boarding new customers, ensuring the company is primed to handle their business smoothly
- Making requested changes to existing bookings and advising of any associated costs
- Engaging with customers regarding changes in booking pattern
- Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
- Implementing strategic directions, such as introducing new online tools or promoting new services to customers
Skills & Experience Required:
- Excellent written and verbal communication
- Ability to work as part of a close team, and independently
- A positive, can-do attitude & a personable manner
- Willingness to accept challenges & seek solutions
- Ability to work well in a fast-paced environment
- IT literacy; ideally familiar with Microsoft suite
Benefits:
- Discretionary Bonus
- Private Health Insurance
- Private Pension Scheme with contributions set at 3% for employee and 6% employers increasing to 7.5% after 5 years and 10% after 10 years
- Life Assurance - 4 x annual salary
- Income Protection Insurance
- Reduced Priced Canteen onsite
- Free Parking
- 25 days annual leave increasing to 30 days, plus bank holidays
