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- Annual Salary: £26,000 plus benefits
- Location: Ipswich
- Job Type: Full-time
Join a leading global logistics company as a Customer Service Coordinator and be at the heart of exceeding customer expectations. This role offers the opportunity to be part of an innovative team that values customer focus and continuous improvement.
Why Join Our Customer Service Team?Our commitment to innovation and customer satisfaction makes us a leader in the logistics industry. We believe in nurturing our team's potential through comprehensive training and growth opportunities. If you're looking to make a significant impact in a company that values creativity and a forward-thinking approach, this is the place for you.
Day-to-Day Responsibilities- Customer Interaction: You will be the primary point of contact for all customer service inquiries, managing exceptions and coordinating with various departments to ensure seamless service delivery.
- Operational Collaboration: Work closely with Sales and Operations to implement customer-requested changes efficiently and communicate any necessary adjustments proactively.
- Continuous Improvement: Take part in strategic initiatives such as the introduction of new online tools and services, enhancing overall customer satisfaction and operational efficiency.
- Problem Solving: Address and resolve customer issues by identifying effective solutions quickly and maintaining high service standards.
- Communication: Excellent written and verbal communication skills.
- Teamwork: Ability to collaborate effectively within a team and also operate independently.
- Adaptability: Thrives in a fast-paced environment and is comfortable handling multiple tasks.
- IT Proficiency: Familiarity with Microsoft Office suite.
- Problem-Solving: A proactive approach to challenges and a strong solution-finding mentality.
- Competitive Salary and Bonus: £26,000 per year with a discretionary bonus.
- Health and Wellbeing: Private health insurance and life assurance (4x annual salary).
- Pension: Attractive pension scheme with increasing contributions over time.
- Work-Life Balance: 25 days of annual leave escalating to 30 days, plus bank holidays.
- Additional Perks: Income protection insurance, reduced price canteen, and free parking.
If you are passionate about providing outstanding customer service and are looking for a role where you can truly make a difference, please submit your CV and a cover letter explaining why you are the ideal candidate for this position.
This opportunity is perfect for individuals who are eager to develop their skills in a supportive and dynamic environment. Join us and be a part of a team that is dedicated to being the best in the industry!
