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Logistics Customer Service Coordinator

TIME Appointments Ltd
Posted 17 days ago, valid for 7 days
Location

Ipswich, Suffolk IP15BH, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

Health Insurance
Retirement Plan
Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Time Appointments is seeking an experienced Customer Service Coordinator for an international container transport and logistics service provider.
  • Candidates should have a passion for customer service and at least 2 years of relevant experience.
  • The role involves on-boarding new customers, managing bookings, and addressing customer inquiries and complaints.
  • The position offers a competitive salary along with benefits such as 25 days of holiday, health insurance, and a generous pension contribution.
  • The company is looking to fill the position ASAP and is ready to conduct interviews immediately.

Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team.

Applicants are required to have a passion for providing excellent customer service and maintaining effective business relationships to exceed customer expectations. It is imperative that you are highly motivated, display initiative, have strong time management skills, and are attentive to detail.

Key Responsibilities:

  • On-boarding new customers, ensuring the company is primed to handle their business smoothly
  • Making requested changes to existing bookings and advising of any associated costs
  • Engaging with customers regarding changes in booking pattern
  • Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
  • Implementing strategic directions, such as introducing new online tools or promoting new services to customers

This role will allow the right individual to be able to liaise with clients, customers and have the autonomy to control their day.

This client is an employer of choice within the area and offers competitive benefits, including 25 days holiday, free parking, health insurance and a generous employer pension contribution!

Core Benefits:

  • Discretionary Bonus
  • Private Health Insurance
  • Private Pension Scheme
  • Life Assurance - 4 x annual salary
  • Income Protection Insurance
  • Reduced Priced Canteen onsite
  • Free Parking
  • 25 days annual leave increasing to 30 days, plus bank holidays

Our client is looking to fill this vacancy ASAP and we are looking to book suitable applicants in for interviews immediately.

(V/13040)

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.