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Service Coordinator - Ipswich£27,000 - £33,000 (DOE)Mon-Thurs: 8am-5pm, Fri: 8am-2:30pm
Join a leading manufacturing and production company as a Service Coordinator! You'll play a key role in managing parts, technician schedules, and customer communication.
Your role as a Service Coordinator:
- Documentation Management: Maintain and manage all documentation related to service and spare parts.
- Scheduling Coordination: Plan and coordinate service technician's schedules for customer visits around the UK and Europe.
- Customer Communication: Act as a liaison between customers and the technical team, ensuring timely and accurate information exchange.
- Inventory and Procurement: Handle the administration of procurement, inventory control, and shipping of spare parts.
- Database Management: Maintain accurate records of spare parts availability in the internal database.
- Customer Documentation: Assist in the preparation and distribution of customer-related service documents.
- Primary Contact: Serve as the first point of contact for customer inquiries related to parts and services.
- General Administration: Perform general ad hoc administrative tasks as required.
Skills and Experience required to be considered for this role:
- Experience in within a customer focused administrative, scheduling or planning role
- Experience using a CRM system and Microsoft office
- Confident and professional telephone manner
- Previous experience in a service coordination, logistics, scheduling or administrative role (preferably in a manufacturing or technical environment).
- Full UK driving license and own transport due to company remote location
Benefits to working here:
- Early Finish Fridays of 2.30pm
- 20 days annual + Bank Holidays
- Free Parking
- 5% employer pension contribution
If you feel like you meet the above criteria & would like to be considered for this Service Coordinator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.
