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Time Appointments are working on behalf of a leading logistics company based in Ipswich are looking for a motivated and experienced Customer Service Team Leader to join their friendly team!
Duties & Responsibilities:
- Managing day-to-day commercial relationships with existing and potential customers
- Overseeing and developing transport operations within Cargo markets ensuring service met customer expectations
- Lead the Customer Service desk - mentoring colleagues and ensuring smooth daily operations
- Acting as the primary contact for customer complaints - resolving service-related issues effectively
- Managing account reporting including compiling and transmitting KPIs
- Ensuring accurate order processing including quotations, freight rates and cost updates
- Coordinating data accuracy, order management and system updates
Skills & Experience Required:
- Experience managing a team
- Previous shipping and logistics experience
- Dealing with escalated queries
- Ability to work under pressure and to tight deadlines
- Excellent communication skills
